Shipping & Returns
Order Processing Time
Orders are typically processed within 1-2 business days from the time they are placed. Our warehouse works Monday through Friday, excluding holidays.
How to Track Your Order:
-
Go to the carrier’s website (you’ll find the link in your shipping confirmation email).
-
Enter your tracking number.
-
Check for real-time updates on your order’s location and delivery status.
Need to return or exchange an item? Here’s what you need to know!
Q9: What is your return policy?
We want you to love your Texas camo gear! If you're not completely satisfied with your purchase, we offer returns within 5 days of receiving your order. Items must be unworn, unwashed, and in original condition. For more details, check out our full Return & Exchange Policy.
Q10: How do I initiate a return or exchange?
To start a return or exchange, simply contact our customer support team at texasauthentics@gmail.com with your order number and the reason for the return or exchange. We will guide you through the process.
Q11: Will I be refunded for the return shipping costs?
Unfortunately, return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong size or defective item).
If you have trouble tracking your order or if it appears delayed, please reach out to us at texasauthentics@gmail.com for assistance.