FAQ

We’re here to help! Below are answers to some of the most common questions about TexasAuthentic’s products, orders, and shipping.

Find out more about our brand, products, and why we’re the best place for camo-inspired Texas gear!

Q1: What is TexasAuthentic?
TexasAuthentic is a clothing brand that specializes in high-quality, camo-inspired apparel and gear celebrating Texas. We offer a variety of products including shirts, shorts, hats, and jackets, all with a Texas twist!

Q2: Where are your products made?
Our products are designed with pride in Texas and manufactured by trusted partners globally. We ensure each item meets our quality standards for durability and comfort.

Q3: What kind of products do you sell?
We offer a wide range of camo-inspired Texas merchandise, including shirts, shorts, jackets, hats, and accessories. All of our products are designed for outdoor enthusiasts and Texas lovers.

 

Order & Shipping Questions


Have questions about placing an order, shipping options, or tracking your order? Find the answers here!

Q4: How do I place an order on your website?
Simply browse our store, select the items you want, choose your size and color, and add them to your cart. Once you're ready, go to the checkout page to complete your purchase. It's quick and easy!

Q5: Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the U.S. For orders under $75, standard shipping is just $5.99.

Q6: How long does it take to receive my order?
Orders are processed within 1-2 business days. Delivery times depend on your location: standard shipping typically takes 3-5 business days, while expedited shipping takes 2-3 business days.

Q7: Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking number. You can track your order through the carrier’s website to see its status.

Q8: Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary based on your location. During checkout, you will see the shipping options available for your address.

Returns and Exchanges Section:

 


Need to return or exchange an item? Here’s what you need to know!

Q9: What is your return policy?
We want you to love your Texas camo gear! If you're not completely satisfied with your purchase, we offer returns within 5 days of receiving your order. Items must be unworn, unwashed, and in original condition. For more details, check out our full Return & Exchange Policy.

Q10: How do I initiate a return or exchange?
To start a return or exchange, simply contact our customer support team at texasauthentics@gmail.com with your order number and the reason for the return or exchange. We will guide you through the process.

Q11: Will I be refunded for the return shipping costs?
Unfortunately, return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong size or defective item).

 

Product Care & Sizing

  • Want to keep your TexasAuthentic gear looking fresh? Here are some tips!

    Q12: How do I care for my Texas camo gear?
    To ensure your items stay in top condition, follow the care instructions on the product tag. In general, we recommend machine washing in cold water and air drying for best results.

    Q13: How do I know what size to order?
    We offer a detailed sizing guide for each product on our website. Simply check the size chart on each product page for measurements. If you’re still unsure, feel free to reach out to our customer service team for personalized help.

    Q14: Are your products true to size?
    Yes, our products generally run true to size. However, we recommend reviewing our size chart to ensure the best fit. If you’re in between sizes, you might want to size up for a more relaxed fit.

    Account & Payment Questions

    Q15: Do I need an account to make a purchase?
    No, you don’t need an account to shop at TexasAuthentic. You can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkouts in the future.

    Q16: What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

    Q17: Is it safe to shop on your website?
    Yes! Our website is SSL secure, which means your personal information and payment details are encrypted and protected. We take your security seriously.


    Need Further Assistance?

  • We’re here to help! If you have any other questions or need additional support, don’t hesitate to contact our friendly customer service team.

    Email:
    Reach out to us at texasauthentics@gmail.com for any inquiries or issues you may have.